Where we ship and what it costs
We ship worldwide, tracked, and US orders always ship free. We have customers on five continents. The exact rate for your address is shown at checkout; this table is what it is calculated from.
| Region | Shipping | Delivery estimate |
|---|---|---|
| United States | Free on every order | 4-7 days, shipped from our US warehouse |
| UK & Europe | Free over $70, otherwise $10 | 7-10 business days |
| Gulf states (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman) | Free over $49, otherwise $7 | 10-20 business days |
| Canada, Australia, New Zealand, Malaysia, China, Japan, Thailand, Hong Kong, Indonesia | Free over $49, otherwise $7 | 10-20 business days |
| Israel & Africa | $25, free over $400 | Varies by country; tracking emailed |
| Everywhere else | $10 flat | Varies by country; tracking emailed |
How quickly it leaves us
Orders are packed by hand and logged against the production batch they were packed from. That normally happens within one working day.
Your tracking number is emailed within 24 hours of dispatch. It also appears in your account, and you can look up any order on the tracking page. If 24 hours pass with nothing, write to us — that is a fault on our end, not something for you to wait out.
What happens in transit
International parcels sit still sometimes. A shipment can spend several days in customs with the tracking showing no movement at all, and nothing is wrong.
What is not normal is a week of silence with no tracking number at all. If that happens, it is our problem to fix and you should tell us.
Duty, VAT and customs
Import duty and VAT are charged by your own country, collected by the courier on delivery, and are not included in what you pay us. Amounts vary by country and order value.
We declare every shipment honestly, with the correct commodity code, country of origin and value. Under-declaring to reduce someone's duty bill is a favour that costs the customer when a parcel is inspected.
Lost, late or damaged
If tracking says delivered and the parcel is not with you, tell us straight away. Couriers are much easier to chase in the first week than in the third.
If something arrives broken, send a photograph and we will replace or refund it. We will not ask you to post a broken jar back across the world.